Delivery Terms
At Anı Atölyesi, we carefully prepare each order and strive to deliver it to you as quickly and securely as possible. Your orders will be shipped promptly with the courier service you select.
Custom Orders:
Some of our products are made to order, requiring specific preparation time based on the nature of the customization. The delivery times for these products vary depending on the specifics of your order and customization requests. For example:
- Personalized Name-Printed Mugs: Due to the customization process, these products typically take 5-7 business days to be prepared and shipped.
- Wedding Favors and Event Products: Customized wedding favors and gifts, such as name-printed wedding tokens, may take 10-15 business days for production and delivery.
Standard Products:
For non-personalized items that we keep in stock, your order will be shipped within 2-3 business days after confirmation.
Shipping Options:
Your orders will be shipped via MNG Cargo, PTT Cargo, or Yurtiçi Cargo, based on your choice at checkout. We provide a tracking number for every shipment, allowing you to track your package at every stage of the delivery process.
- MNG Cargo: Fast and reliable shipping.
- PTT Cargo: Wide delivery network across Turkey.
- Yurtiçi Cargo: Trusted and secure shipping options.
Shipping and Packaging:
Shipping costs include handling, packaging fees, and postage. Your items will be packed securely to minimize the risk of damage. Packages are sent at your risk, but special care is taken to protect fragile items.
Return Policy:
You can initiate a return process for non-customized items within 14 days. Products must be unused and in their original packaging. The return shipping fee is the buyer’s responsibility; however, if the product is faulty or incorrectly sent, this fee will be covered by us.